{"id":22564,"date":"2022-06-08T17:55:36","date_gmt":"2022-06-08T09:55:36","guid":{"rendered":"https:\/\/yesmy-dev.azurewebsites.net\/?post_type=docs&p=22564"},"modified":"2022-07-07T10:32:31","modified_gmt":"2022-07-07T02:32:31","password":"","slug":"reload-2","status":"publish","type":"docs","link":"https:\/\/yesmy-dev.azurewebsites.net\/zh-hans\/docs\/faq-zh-hans\/prepaid-data-add-on\/reload-2\/","title":{"rendered":"Reload"},"content":{"rendered":"
    \n
  1. \n
      \n
    1. How do I reload my Yes account with a Reload Card?<\/strong>
      \n<\/strong>The Reload Card comes with a 16-digit activation code. For reload card scratch the card to reveal the activation code.<\/p>\n\n\n\n\n\n
      a)<\/strong><\/th>\nVia\u00a0MyYes app<\/a><\/strong><\/th>\nChoose Quick Access>Select Quick Reload>Enter Yes ID\/Number> Scan\/Enter Activation Code<\/strong><\/td>\n<\/tr>\n
      b)<\/strong><\/th>\nVia\u00a0Yes Pay & Reload<\/a><\/strong><\/th>\nKey In Yes Number > Click verify > Select Service > Activate Reload Card and Convert To Add-On > Key In your 16-digits Reload Activation Code and Submit<\/strong><\/td>\n<\/tr>\n
      c)<\/strong><\/th>\nVia SMS<\/strong><\/th>\nSend REL<space><Yes Number><space><Activation Code> to 0183301111<\/strong>
      \ne.g. REL 0181230000 1234567890123456
      \n*Standard SMS charges apply to reloads via other telco operators.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n
    2. Is there an expiry date for the Reload Card?
      \n<\/strong>Yes, there is. The expiry date is printed on the Reload Card.<\/li>\n
    3. What happens to my credit balance after I have made a new reload?<\/strong>
      \n<\/strong>Your new reload will be added on to your remaining credit balance. e.g. If you have a balance of RM 20 and you reload another RM 20, your new account balance would be RM 40.<\/li>\n
    4. How do I check my balance once the reload is done? Will I receive any notification?<\/strong>
      \n<\/strong>Yes, you will receive an SMS notification.
      \nTo check your balance, download the MyYes app<\/a> and log in with your credentials. If your reload is successful, you should be able to see that the reload amount has been credited into your current account balance.
      \n<\/span>To check your Yes Credit balance via SMS:<\/strong>
      \nType BAL<space><Yes mobile number> and send it to 018 330 1111.<\/li>\n
    5. Can I get a refund for the unused credit on my Reload Card?<\/strong>
      \n<\/strong>No, all Reload Cards are non-refundable. The same applies to the credit that has already been loaded into your Yes account.<\/li>\n
    6. If the activation code is invalid, how do I get help?<\/strong>
      \n<\/strong>You can email us at\u00a0      yescare@yes.my<\/a>.<\/li>\n
    7. Can I reload for another Yes number using the Reload Card?<\/strong>
      \n<\/strong>Yes, you can. Simply go\u00a0      here<\/a>and enter the Yes ID\/Phone Number\/Account Number of the Yes account that you wish to reload along with the activation code from your Yes Reload card.<\/li>\n
    8. Can I purchase Prepaid Data Add-ons using the Reload Cards?<\/strong>
      \n<\/strong>The Yes Reload Cards are currently for reloading your Yes Credit only. However, you can use your credit balance to purchase the Prepaid Data Add-ons at\u00a0      MyYes app<\/a>.<\/li>\n
    9. Can I use the Reload Card to reload via SMS?<\/strong>
      \n<\/strong>Yes, you can.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"How do I reload my Yes account with a Reload Card? 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